New Kaiser Tower

New Kaiser Tower

From healing gardens to electronic record-keeping

By Katy Allgeyer
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Immediately upon entering the new five-story hospital tower on Kaiser Permanente’s West Los Angeles campus, one notices—and feels—the attention to detail of this cutting-edge healthcare facility. “The goal from the start has been to make the patient experience a more positive one,” Anthony Crump, assistant director of public affairs told us.

The designers of the hospital consulted the nurses and physicians at Kaiser for their suggestions on how to improve the overall design in every department. Not satisfied with simply handing out a questionnaire, the designers built full-scale mockups of the labor, delivery, and recovery rooms prior to finalizing designs and invited the service leaders for the Women’s & Children’s Services to try them out. Consequently, extra large showers for birthing mothers and larger bathrooms were incorporated from staff feedback.

Kaiser’s RNs and doctors are using the cutting-edge KP HealthConnect electronic medical record system, which replaces paper charts with computer terminals that update patients records instantly, saving time, cutting down on both paper costs and medical errors, eliminating repetitive lab tests, and improving the quality of clinical decisions. KP HealthConnect is perhaps the largest electronic recordkeeping network of its kind nationwide and ensures that a Kaiser patient from San Diego who might be admitted to the ED in West LA while traveling will have access to his/her full medical records without delay.

Reflecting on beautiful landscapes, both real or imagined by artists, can have a beneficial healing effect on people recovering from illness. Probably the most unique design feature of Kaiser’s tower is the incorporation of its Healing Garden. It’s a place where people visiting or working in the hospital can go to relax in a tranquil setting that includes a “rock river bed” design meandering through a courtyard planted with both tropical and native plants. Now that’s state-of-the-art. Kaiserpermanente.org.   

This article is from workingnurse.com.

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