Coordinator-Patient Advocate - PT AM Shift - Loma Linda

Job Description

This position will support LLUBMC's strategic plan and the organization's mission to continue the teaching and healing ministry of Jesus Christ, while embracing the core values of Compassion, Integrity, Excellence, Teamwork, and Wholeness. The Coordinator-Patient Advocate acts as patient advocate for patients' rights, grievances and probable cause hearings. Provides clinical support of the Welfare and Institution Code (WIC) regulations for involuntary treatment and evaluation. Audits clinical processes and documentation, provides clinical case review (as identified by quality indicators) and provides training as directed. Participates in performing patient care audits and tracers to support organizational readiness for any accrediting and/or regulatory agency. Works in collaboration with LLUBMC administration, physicians and clinical management to improve patient safety and quality. May interact with departments such as Compliance, Medical Staff, Staff Development, Human Resources and Risk Management, when directed. Performs other duties as needed.


Knowledge of mental health nursing theory and techniques. Knowledge of clinical, legal, and ethical standards of practice. Knowledge of regulatory standards and demonstrated ability to interpret standards with respect to hospital operations. Knowledge of psychotropic medications. Knowledge of appropriate age group. Basic clinical skills in delivery of nursing care in acute care facility. Able to read; write legibly; speak in English with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Ability to develop positive therapeutic interactions with patient, patient families, co-workers, supervisors, medical staff and outside agencies, maintains calm demeanor in crisis situations. Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, delegate and collaborate; accept direction. Ability to work with limited supervision; ability to execute duties in an efficient manner. Requires higher level mental faculties accompanied by short and long-term memory; ability to concentrate on several assignments simultaneously; Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Ability to receive and accurately carry out instructions. Able to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place/patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch. Bachelor's Degree in Nursing required. Master's Degree in Nursing, Business, or Counseling preferred. Minimum two years of experience in the field of behavioral health required; three or more years of behavioral health experience preferred. Minimum one year of experience in providing education or training preferred. Current California RN Licensure required.

Company Overview

An outgrowth of the original Sanitarium on the hill in 1905, the present 11-story Loma Linda University Medical Center (LLUMC) opened on July 9, 1967. With the completion of the Loma Linda University Children's Hospital (LLUCH) in late 1993, nearly 900 beds are available for patient care, including at Loma Linda University Medical Center East Campus and Loma Linda University Behavioral Medicine Center (LLUBMC). Loma Linda University Health Care (LLUHC), a management service organization, supports the many programs and services provided by our 400+ faculty physicians. LLUMC operates some of the largest clinical programs in the United States in areas such as neonatal care and outpatient surgery and is recognized as the international leader in infant heart transplantation and proton treatments for cancer. Each year, the institution admits more than 33,000 inpatients and serves roughly half a million outpatients. LLUMC is the only level one regional trauma center for Inyo, Mono, Riverside, and San Bernardino counties.