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FeatureCommunicating Under StressPracticing mindfulness activities helps you be more effective during difficult interactionsDo you sometimes lash out in anger at a patient or colleague, only to regret it later? Do you find yourself shutting down or tuning out in tense situations? Practicing effective communication is no easy feat. Nurses need to be able to assess and manage...

FeatureOverload: The Simple Improv Exercise That Shines a Light on Nursing StressHow constant interruptions lead to errors and burnoutSome years ago, while growing my consulting business and working on my second book on nurse communication, I took a job working 12-hour weekend shifts on a secure unit for residents with dementia. I loved working with this population when we were...

FeatureHazardous HabitsHow shortcuts and workarounds become the dangerous new normalI was standing at the med cart, measuring an insulin injection, when I saw the nurse supervisor heading my way. I froze. The top drawer of the med cart was open. A quick glance would be all she needed to see that I had pre-poured several meds to...

FeatureThe Patient Handoff GameFor smoother report and fewer communication glitches, borrow team exercises from improv theaterYou’re a bedside nurse, so handoffs are part of your daily routine. Most of the time, they’re just that — routine. Sometimes, though, important details get lost in translation. Consider this fictional scenario: Last night, Jill, a staff nurse...

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