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Healthy WorkforceDocumenting Workplace BullyingCreating a paper trail is your best defense against toxic behaviorUnit manager Jordan struggled with recurring issues involving his charge nurse Alex, whose aggressive language had led to the departure of several staff members. Finally, Jordan scheduled a meeting with his HR rep to discuss firing Alex. However, after...

Healthy WorkforceCreating a Culture of RecognitionShowing appreciation is essential to retaining first-rate nursing staffEmily’s department was seriously understaffed, with a high turnover rate and a revolving door of new nurses that created a constant state of chaos. On one shift, the department leader ordered pizza for the team to acknowledge their hard work, but the...

Healthy WorkforceHow to Confront a Bully as a Nurse LeaderPractical tips for dealing with bad behavior you don’t witnessPediatric RN Chloe was known for belittling and intimidating her colleagues, especially newer nurses and ones she didn’t like. Coworkers tiptoed around her to avoid her wrath. However, around the department leader Ayana, Chloe was always respectful,...

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Healthy WorkforceGetting New Grads Up to SpeedClose the preparation gap by cultivating a learning cultureMarthe was at her wit’s end after precepting a steady stream of new grads, each seemingly less prepared than the last. In the breakroom, she complained, “I asked this new grad to set up an IV pump, and she looked at me like I was speaking a foreign...

Healthy Workforce3 Steps to a More Positive WorkplaceTry these practical tips to dial back the negativity on your unitLara was an ambitious and motivated recent graduate who began her nursing career excited about patient care and full of admiration for the nursing profession. However, her enthusiasm was quickly drained by the overwhelming negativity she experienced in...

Healthy WorkforceCan a Bully Be “Too Good” to Lose?Don’t let clinical skill become a free pass for bad behaviorTanya was an experienced nurse known for her exceptional clinical skills, and equally notorious for her toxic behavior. She often used a sharp, condescending tone with coworkers, openly criticizing them in front of others, and even sabotaged colleagues’...

Healthy Workforce11 Ways to Celebrate your CoworkersThese acts of kindness will create a more positive workplace for everyoneWhile this column is often focused on managing negative workplace issues like bullying and incivility, it’s also important to celebrate the positive: namely, the wonderful coworkers who make our jobs easier and better! Taking time to show your...

Healthy WorkforceHow to Stop Cyberbullying in the WorkplaceHarassment is harassment whether in person or onlineTory is the manager on a 22-bed urology unit. As soon as she arrives at work, one of her nurses rushes into her office and says, “Did you see what Carrie posted on Facebook about Imani?” Tory learns that Carrie made nasty remarks about Imani’s...

Feature“10 Things We Wish You Knew!”What staff nurses and managers should understand about each otherI launched the Healthy Workforce Institute to help organizations navigate bullying and incivility concerns. In my role, I regularly talk to a lot of nurses and nurse leaders. Those conversations reveal that mutual understanding between staff and...

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