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26 articles
Feature“10 Things We Wish You Knew!”What staff nurses and managers should understand about each otherI launched the Healthy Workforce Institute to help organizations navigate bullying and incivility concerns. In my role, I regularly talk to a lot of nurses and nurse leaders. Those conversations reveal that mutual understanding between staff and...
Healthy Workforce6 Ways New Nurses Can Stand Up to BullyingDon’t become a victim of those who “eat their young”Wen was looking forward to a second career in nursing. She already had a biology degree and had spent six years working in a lab. While at the hospital with her mother, who was recovering from a stroke, Wen was deeply impressed by the nurses and decided...
Healthy WorkforceManaging the Martyr ComplexKeeping patient care from becoming self-sacrificeLori has worked in the ICU longer than anyone in the department, including the manager. She is an excellent clinical nurse who is well respected. However, she has a reputation for being a martyr. She often complains that she’s tired because she’s...
Healthy WorkforceConstructive CriticismHow to offer negative feedback in a helpful wayDamon is clinically excellent and well-liked by his colleagues. However, he has a weakness: He can be too passive and won’t speak up even if a colleague makes a mistake. Damon doesn’t like to hurt anyone’s feelings, so he’ll just pick up the slack...
Healthy Workforce10 Qualities of a Superstar NurseThese characteristics separate the truly great from the “just getting by”When I was a new nurse, I wanted to be just like Marianne. She was my role model for what it meant to be a nurse: caring, compassionate, and clinically excellent — I watched her grab the crash cart and defibrillate patients numerous times, in awe of her...
Healthy WorkforceSlaying the Workplace Energy VampiresDon’t let them drain your enthusiasm and productivitySarah is an experienced staff nurse who never has anything nice to say. The other nurses hate giving her report because Sarah sighs and rolls her eyes any time they make a positive comment about patients, families, the unit, the weather or anything else....

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Healthy WorkforceWhat If the Bully Is You?Looking in the mirror and taking responsibilityA few years ago, I did a workshop for nurse leaders on the topic of bullying and incivility. About halfway through, a woman in the back of the room — let’s call her Martha — stood up and proclaimed, “I’m the bully.” Although her assistant...
Healthy WorkforceDealing with a Treacherous CoworkerWhen a bully is a “snake in the grass”Katie, an experienced nurse new to the department, works with Doris, a unit veteran. While giving report at shift change, Doris tells Katie that it’s the day shift’s responsibility to take care of all early morning CT scans. Katie thanks Doris for...
Healthy WorkforceHelping Selfish Nurses to Step UpReminding your team that the mission comes firstSean hates to follow Audrey because he knows nothing will be done with their patients during her shift, and she’ll give him excuse after excuse. “I was so busy” is a refrain she repeats like a broken record, although Sean knows for a fact that she...

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