CNO Roundtable 2021
Moments of Inspiration
Q: Please share a pandemic-related story that you found especially moving or inspiring.
Kaiser Permanente Fontana Medical Center
One of our frontline nurse managers, Maria, had an elderly COVID-19 patient whose prognosis was not good. Maria arranged for limited family visitation — they were able to come in and see the patient from outside a glass door, but could not enter his room.
The patient’s son seemed uncertain, so Maria said, “I can tell him that you love him. I can let him know that you are here.” The son smiled and said, “Can you tell him that he is going to be a grandpa?”
Maria shared this news with the patient, who immediately perked up and looked out the window, grinning. Tears streamed down the son’s face, and he thanked Maria for allowing him this opportunity to communicate with his father. The patient passed away two days later. Stories like this show the highs and lows of being on the front lines — joy, sorrow and hope for a better tomorrow.
Valley Presbyterian Hospital
One of our esteemed nurse leaders was struck by the COVID-19 virus. After five months of laboring in hot zones, she was struggling to breathe like those she had worked so hard to save. As her condition worsened, the hospital team became stronger for her sake. We upheld the limited visitation practices, but we talked about her frequently, sent her cards, remained connected via text and kept her in our thoughts and prayers.
After six months, she was able to return to work part-time. She will never be the same, but surviving the virus has made her a more compassionate nurse and leader.
Kaiser Permanente Irvine Medical Center
It has been inspiring to witness creativity, innovation and willingness to adapt to new workflows. I am most proud of the interdisciplinary collaboration at the local and enterprise levels to ensure safe care while protecting our staff. I was also impressed that our staff has used the regional stay-at-home orders as an opportunity to advance their education, enrolling in BSN, MSN and even doctoral programs.
Karen A. Grimley
UCLA Health & UCLA School of Nursing
After we had to eliminate visitation, our information system professionals came up with a one-touch technology to enable patients to connect with their families using the bedside tablets. It is inspiring to see our nurses incorporate this technology into patients’ daily routines.
One nurse on our COVID-19 unit actually stopped the medical team from extubating her recovering patient while she ran to get the tablet. She dialed his wife and set up the tablet so that the first thing the patient heard as he roused was his wife’s voice, and the first thing he saw was her smiling face.