Justin Ocampo, Utilization Management, Inland Empire Health Plan

Looking back on this year, what have been the biggest changes in your practice?

Transitioning out of hands-on patient care, which I really enjoyed in my previous roles, has been the greatest challenge. Although I am no longer at the bedside, I know the work I do behind the scenes is having a positive impact for our members who need our help.

Tell us about the most inspirational thing you’ve experienced as a nurse during this pandemic.

The recognition nurses and medical professionals have received. Prior to the pandemic, the risks of the job and the dangers it can present were rarely discussed and sometimes felt unnoticed. As a nurse, being recognized as a community hero has really inspired me.

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What nonmedical support from family, friends or the general public has been most appreciated?

Seeing everyone do their part to stay safe has been critical and appreciated, and the support from family, friends and the public has been amazing. I hope it continues post-pandemic.

How have you grown as a nurse since you started working in this profession?

My work as a nurse and the relationships I was able to build with my patients and other healthcare professionals have changed my whole outlook on life. They have strengthened my morals and ethics as a person and given me the opportunity to learn and grow into the nurse I am today. No matter what walk of life one may be in, there is always someone who has it worse. There is always room to help others, which can improve not only someone else’s life, but yours as well.

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