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CNO Roundtable 2021Leadership StyleQ: Has your leadership style or management philosophy changed during the past year?Ruby Gill Kaiser Permanente Irvine Medical Center I tend to lead from behind, allowing time for others to weigh in before deciding. During this pandemic, I often found myself needing to make quick decisions to stay ahead of the situation, but the key...
CNO Roundtable 2021Lessons LearnedQ: What is your assessment of the way the healthcare community responded to the pandemic? What would you do differently?Raye Burkhardt Kaiser Permanente Fontana Medical Center Compared to our peers in technology and business, healthcare has historically been slow to change and innovate. The pandemic has proven that healthcare can innovate and adapt quickly — we have...
CNO Roundtable 2021The New NormalQ: What changes that your hospital made in response to COVID-19 will remain in place?Raye Burkhardt Kaiser Permanente Fontana Medical Center The pandemic has brought a heightened focus on infection control practices, which have long been part of hospital practice, but are now more closely monitored. Staff and managers have had...
CNO Roundtable 2021Moments of InspirationQ: Please share a pandemic-related story that you found especially moving or inspiring. Raye Burkhardt Kaiser Permanente Fontana Medical Center One of our frontline nurse managers, Maria, had an elderly COVID-19 patient whose prognosis was not good. Maria arranged for limited family visitation — they were able to come in and see the...

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